General Terms and Conditions

This page sets out the rules that govern our service and the relationship between you and Qbet Casino. It explains your responsibilities as a user, the requirements for account use, how promotions and payments are handled, and the steps we take when resolving disputes. Please read these terms carefully before registering or placing any bets or wagers. By using our site you accept these terms.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs while logged in. Only one account is permitted per person unless we explicitly agree otherwise. You must provide accurate, up-to-date information and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where security concerns, suspected fraud, or breaches of these terms arise.

Eligibility requirements

To register and use our services you must meet the age and identity requirements applicable to the United Kingdom. We require verification of identity and address before certain services are available. Accounts belonging to persons who do not meet eligibility criteria will be suspended and any remaining balances handled in line with these terms and applicable law.

Acceptable platform use

Our platform must be used fairly and lawfully. You must not use automated scripts, collude with other players, attempt to manipulate games, use VPNs to bypass restrictions, or engage in money-laundering activity. Chargebacks and disputes of legitimate transactions may lead to account restrictions or closure. Any suspected misuse will be investigated and may result in withheld funds pending verification.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these conditions. Each offer will state eligibility, wagering requirements, game contributions, maximum bet limits and any excluded games. We reserve the right to withdraw or alter promotions, or to refuse bonus funds where we reasonably suspect abuse, bonus manipulation or breaches of the promotion terms.

Deposits and withdrawals

Payments must be made using methods accepted on the site and in your name. We may require identity, source of funds or other documentation before processing withdrawals. Withdrawal times and limits may vary by method and account verification status. We may apply checks to comply with our obligations; during checks access to funds may be restricted until verification is complete.

Dispute resolution

If you have a dispute you should contact our support team in the first instance so we can attempt to resolve the matter. If we cannot reach agreement, you may be entitled to escalate the complaint in line with the dispute process set out on our help pages. These terms do not affect your statutory rights under applicable consumer protection laws.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated through the site or by other reasonable means. Continued use of the service after notice of changes constitutes acceptance of the new terms. If you do not accept a change you should stop using the service and close your account in accordance with the account closure process.