Need help? Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. Contact us via live chat for immediate help, email for document-related enquiries, or phone for account and payments queries. Our team is authorised to help with payments and limits and act quickly. We aim to respond promptly and can guide you through verification, deposits, withdrawals and responsible gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, avg response 2 mins, verification help) |
| General enquiries | [email protected] (general enquiries, documents & billing) |
| Affiliate enquiries | [email protected] (partnerships, commission queries) |
| Phone | +44 20 7946 2831 (calls 09:00–21:00, SMS for updates) |
| Working hours | Mon–Fri, 09:00–18:00 (weekend limited support) |
Email Support
Email is the preferred way to contact our support team for detailed requests, account-related issues, or anything that needs a full explanation or supporting documents. Please use a clear subject line and include your up-to-date contact details. This helps us identify your request, follow up if needed, and avoid unnecessary delays.
Contact Form
Response Time
Most support inquiries receive a reply within one business day. Requests involving additional checks or more complex account, payment or gameplay issues may take longer, depending on their nature. Our team will review the details and get back to you once they have the information needed. Including relevant details in your message can help us handle your request more efficiently.
Feedback
We welcome your feedback, suggestions and ideas to make the site better. Please send comments about games, payments, promotions or usability and our team will review them carefully. Your input helps us prioritise fixes, improve features and enhance the overall user experience. Thank you for helping us improve the service; we read every message and act on useful suggestions.