Data Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, play games or place bets with Qbet Casino. We respect your privacy and set out below the types of data we process, how we use it, how we keep it secure and the rights you have in relation to your information.
Types of data we collect
We collect a range of information needed to operate accounts and provide our services. This includes personal data you give us directly, technical data from your device and transactional data about your activity on the site.
Personal data
When you register or verify your account we collect identity details such as your name, date of birth, residential address, email address and phone number. We may also collect documents to confirm identity and address when performing verification checks.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers and geolocation data where permitted. This helps us maintain account security, detect fraud and improve service performance.
Transactional data
We record your account activity including deposits, withdrawals, bet history, game play, bonus activity and customer service interactions. Payment card details are not stored by us; card processing is handled by our payment providers.
How we use your information
We use personal and technical data to create and manage your account, verify identity and age, process payments, detect and prevent fraud, comply with legal obligations, provide customer support and personalise your experience. Transactional data is used to administer accounts and resolve disputes.
Data protection practices
We protect personal data using industry standard measures including encryption in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to keep you logged in, remember preferences, analyse site performance and deliver relevant content. You can manage cookie preferences through your browser or via our cookie settings. Some features may not work if cookies are disabled.
Information sharing and third parties
We may share necessary information with third-party service providers such as payment processors, verification services and analytics providers, who act as processors on our behalf. We may also disclose data to comply with legal obligations, prevent fraud or respond to lawful requests from authorities.
Your rights
You have rights to access, correct and request deletion of personal data, subject to legal and regulatory requirements. You may also object to or restrict certain processing and request data portability where applicable. To exercise your rights contact us using the details below.
Access, correction and deletion of data
To access, correct or delete your data log into your account or contact support. We will verify your identity before acting on requests to protect your account and other users. Some data may be retained where required by law or for legitimate business purposes such as fraud prevention.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via the account notice system or email. Continued use of our services after changes means you accept the updated policy.
If you have questions or wish to exercise your rights contact [email protected].